Information about requesting a return, reviewing eligibility, and handling items that arrive damaged, defective, or incorrect.
Email us with your order number, product name, and reason for the return request.
We review the request against the applicable product terms, circumstances, and legal requirements.
If a return is authorized, use the instructions provided for packaging and sending the item.
Eligibility may depend on the reason for the request, the item’s condition, the purchase terms, and any consumer rights that apply.
If your order has a problem, contact us promptly after discovering it. To help us understand the issue, please provide:
Your rights for faulty or incorrectly supplied goods are not reduced by this policy.
Please contact our team to obtain instructions before mailing an item. This helps identify the order and the appropriate destination. The requirement to request instructions does not override rights provided by law.
Return shipping responsibility depends on the reason for the return, the terms applicable to the purchase, and legal requirements. Our team will explain the applicable process when handling the request.
Contact us with the order reference and details. We will review the issue and the available remedy under applicable law.
Contact customer support to discuss the request. An exchange depends on product availability, the circumstances, and any applicable rights.
Refund eligibility and handling are explained in our Refund Policy. Applicable consumer protection requirements govern any mandatory refund deadlines.
Any applicable product-specific exclusions must be identified before purchase. Exclusions cannot remove statutory rights that apply to defective, misdescribed, or otherwise nonconforming goods.
Send us your order number and a brief description of the issue.
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